๐กHot tip: If youโre a creative professional, ask for customer feedback with a survey.
Iโve worked with hundreds of creators.
On hundreds of projects: ๐ต songs, ๐ฟ albums, ๐บ shows, ๐ฅ films, ๐ books.
๐ฎ Only once โ once! โ has a creator/vendor asked me to fill out a customer survey.
Let that sink in.
In the biz world, itโs normal to ask customers for feedback.
โ๏ธ Take a flight. Get a survey. ๐
๐ฑ Download an app. Get a survey. ๐
๐ฐ Sell a bond to an institutional investor. Get a survey/account review. ๐
But when I hire a creative professional (artist, songwriter, producer, engineer, filmmaker, editor, copywriter, web developer, graphic designer, fill in the blank…), I donโt receive a customer survey.
(The exception: freelancer websites that systematically gather feedback.)
So, how do I convey my feedback?
If itโs good, I tell them. ๐
If not, I probably wonโt work with them again.
It can be difficult to provide constructive criticism especially to a creative professional (hard to detach from the project/artwork).
Believe me: Iโve tried to convey such feedback.ย Iโve learned that itโs often better to say nothing and move on โ and work with someone else. ๐ค
๐ญย Less drama.
I wish it didnโt have to be this way, however.
When someone hires you — ask them how you did. โ โ
Send them (perhaps an anonymous) survey.
3 tools you can use:
๐ Google Forms โ Create your own survey & itโs free
๐ SurveyMonkey โ Basic surveys with freemium pricing
๐ Jotform โ Customizable survey with free starter plan
Collect feedback โก๏ธ Learn โก๏ธ Improve โก๏ธ Retain Customers โก๏ธ Grow your biz ๐
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