Creative Professionals, Please ask for feedback ๐Ÿ“

by | Jul 10, 2023

๐Ÿ’กHot tip: If youโ€™re a creative professional, ask for customer feedback with a survey.

Iโ€™ve worked with hundreds of creators.

On hundreds of projects: ๐ŸŽต songs, ๐Ÿ’ฟ albums, ๐Ÿ“บ shows, ๐ŸŽฅ films, ๐Ÿ“š books.

๐Ÿ˜ฎ Only once โ€“ once! โ€“ has a creator/vendor asked me to fill out a customer survey.

Let that sink in.

In the biz world, itโ€™s normal to ask customers for feedback.

โœˆ๏ธ Take a flight. Get a survey. ๐Ÿ“

๐Ÿ“ฑ Download an app. Get a survey. ๐Ÿ“

๐Ÿ’ฐ Sell a bond to an institutional investor. Get a survey/account review. ๐Ÿ“

But when I hire a creative professional (artist, songwriter, producer, engineer, filmmaker, editor, copywriter, web developer, graphic designer, fill in the blank…), I donโ€™t receive a customer survey.

(The exception: freelancer websites that systematically gather feedback.)

So, how do I convey my feedback?

If itโ€™s good, I tell them. ๐Ÿ˜Š

If not, I probably wonโ€™t work with them again.

It can be difficult to provide constructive criticism especially to a creative professional (hard to detach from the project/artwork).

Believe me: Iโ€™ve tried to convey such feedback.ย Iโ€™ve learned that itโ€™s often better to say nothing and move on โ€“ and work with someone else. ๐Ÿค

๐ŸŽญย Less drama.

I wish it didnโ€™t have to be this way, however.

When someone hires you — ask them how you did. โœ…โ“

Send them (perhaps an anonymous) survey.

3 tools you can use:

๐Ÿ“ Google Forms โ€“ Create your own survey & itโ€™s free

๐Ÿ“ SurveyMonkey โ€“ Basic surveys with freemium pricing

๐Ÿ“ Jotform โ€“ Customizable survey with free starter plan

Collect feedback โžก๏ธ Learn โžก๏ธ Improve โžก๏ธ Retain Customers โžก๏ธ Grow your biz ๐Ÿ“ˆ