Read time: 1 minute, 321 words.

Before Yelp, one unhappy customer sent his complaint on a clay tablet.

Around 1750 BCE, Nanni accused a copper merchant named Ea-nasir of delivering the wrong grade of copper and treating his messenger with contempt.

It survives as the oldest known written customer complaint.

Ea-nasir sold copper.

His dissatisfied customer made him immortal.

A complaint tells you where the business is breaking.

Listen closely enough, and it may also tell you where to grow.

​See this complaint.​​

​​-Kabir
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Seven Point Sunday – October 18
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💼 Portfolio Career​
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​Diane Durrett. Singer, songwriter, vocal coach, ex-limo driver. “I didn’t want to be driving a limo. I wanted to be riding in one! I was bored as I waited for my clients so I started writing about the day. Later I turned that journal into a book.”
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⚡️ Productivity

​Rize. A smart time tracker that automatically tracks and categorizes your work activity in real-time.

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💰 Wealth

​Public Storage. Americans own a lot of things, and they need places to store stuff. This company is a REIT that holds self-storage facilities.

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📚 Books

​The Silo Effect by Gillian Tett, a journalist who wonders why people and institutions sometimes act so stupidly. Answer: because they don’t have the full picture. Information is stove piped. This book can help you bust through silos.

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🎵 Music

​Music Has the Right to Children by Boards of Canada. Built from warped analog synths, found voices, and degraded textures, the album feels both nostalgic and unsettling. Its influence runs quietly through ambient, IDM, and film scoring, prioritizing mood and memory over melody.

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💭 AI Prompt

List three beliefs I’ve held onto because they once worked. For each one, explain when it stopped being true and what I would gain by releasing it now.

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🥣 Gravy

​True leadership revealed in 7 seconds​
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​You’re zoomed in too close to see the truth​
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​Most artists fear crossing over​

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