Just like meetings and emails, conference calls are part and parcel of the workplace. And with more people working from home, these phone sessions are becoming more important than ever.
A bad conference call can result in poor communication, results and morale. Yet an effective call can move the ball forward on critical initiatives so that you and your team achieve more enduring success.
Here are three things to keep in mind so you can crush your calls:
Don’t Forget the Mute Button
During a conference call, the most important button on your phone is the mute key. If you’re not talking, it helps to place your phone on mute.We’ve all been on calls on which you hear random background noise, from babies crying to elevator music. Then an ensuing discussion breaks out: “We hear some noises. Who is that?” And if you’re taking the call from outdoors, always place the call in mute mode, because there’s a strong chance that people can hear things that you don’t notice like wind and street noise.When people can hear what’s going on around you, it exposes your location and may send the message that you don’t take the call or the people on it seriously.
Don’t Heavy Breathe
Commentary by Deepak Chopra and Kabir Sehgal
Kabir Sehgal is a New York Times best-selling author. He is a former vice president at JPMorgan Chase, multi-Grammy Award winner and U.S. Navy veteran. Chopra and Sehgal are the co-creators of Home: Where Everyone Is Welcome, inspired by American immigrants.